Privacy Policy

1. Information We Collect

When you create an account or use our services, we may collect the following types of information:

• Account Information: Your name, email address, phone number, and password when you register.
• Transaction Data: Records of airtime top-ups, data bundle purchases, and virtual number orders including amounts, recipients, and timestamps.
• Payment Information: Payment method details processed securely via Flutterwave. We do not store your full card details on our servers.
• Device & Usage Data: IP address, browser type, operating system, pages visited, and time spent on the platform.
• Communications: Messages you send to our support team via WhatsApp, live chat, or email.

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2. How We Use Your Data

We use the information we collect to:

• Process and deliver your airtime, data, and virtual number orders.
• Maintain and manage your NumProxy wallet and transaction history.
• Verify your identity and prevent fraud or unauthorised access.
• Send you order confirmations, receipts, and important account notifications.
• Provide customer support and respond to your enquiries.
• Improve our platform, fix bugs, and develop new features.
• Send you occasional promotional offers (you can opt out at any time).
• Comply with applicable laws and regulatory obligations.

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3. Data Sharing

We do not sell your personal data. We may share your information only in the following limited circumstances:

• Service Providers: Third-party partners who help us operate our platform (e.g., Flutterwave for payment processing, SMS gateway providers for virtual numbers). These partners are contractually bound to protect your data.
• Telecom Operators: To process your airtime and data top-ups, the recipient's phone number and network operator is shared with our carrier partners.
• Legal Requirements: When required by law, court order, or government authority.
• Business Transfers: In the event of a merger or acquisition, your data may be transferred to the new entity, which will honour this policy.

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4. Cookies

NumProxy uses cookies and similar tracking technologies to improve your experience on our platform. Cookies help us:

• Keep you logged in to your account across sessions.
• Remember your currency and language preferences.
• Analyse how users navigate and use our platform.
• Prevent fraudulent activity and improve security.

You can control or disable cookies in your browser settings. Disabling cookies may affect some features of the platform.

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5. Data Security

We take the security of your data seriously. Our security measures include:

• HTTPS encryption for all data transmitted between your browser and our servers.
• Encrypted storage for sensitive account information.
• Secure, PCI-compliant payment processing via Paystack.
• Regular security audits and vulnerability assessments.
• Strict access controls — only authorised team members can access user data.

While we implement strong security practices, no system is 100% impenetrable. We encourage you to use a strong, unique password and enable any two-factor authentication options available.

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6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide our services. Transaction records are kept for a minimum of 5 years to comply with financial regulations. You may request deletion of your account and associated data at any time (see Your Rights below), subject to legal retention obligations.

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7. Your Rights

Depending on your country of residence, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your account and personal data.
• Portability: Receive your data in a structured, machine-readable format.
• Objection: Object to processing of your data for marketing purposes.
• Withdrawal of Consent: Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, contact us at numproxy@numproxy.com or via WhatsApp.

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8. Third-Party Links

Our platform may contain links to third-party websites or services (such as payment pages or social media). We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party services you use.

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9. Children's Privacy

NumProxy is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that a child under 18 has provided us with personal information, we will promptly delete it.

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10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of material changes by posting the updated policy on this page and updating the "Last Updated" date. Continued use of NumProxy after changes are posted constitutes your acceptance of the updated policy.

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